Everyone has certain rights covered by the NHS Patient’s Charter. You have the right to:

• Receive information on health services including quality standards and waiting times.
• Receive treatment regardless of your race, sex, age, disability or income.
• Have your treatment explained to you.
• Have a relative or friend with you.
• Have access to an interpreter or signer.

• You can help yourself and the practice by doing the following:
• Be on time for appointments.
• Tell the surgery if you cannot keep an appointment.
• Tell the surgery if you move house or change your telephone number.
• Use emergency services responsibly.
• Treat practice staff politely.
• Pass on your comments to practice staff.
• Take care with medicines. Do not use medicines which are out of date - your Pharmacist can safely get rid of these for you.